Why Do You See ‘Canon IJ Scan Utility Cannot Communicate With Scanner’ Error Message?

Canon Ij Scan Utility is a very productive and constructive tool. It lets you scan photos or documents from your Canon Ij printer to your computer device without involving extra steps and efforts. It is less time-consuming as you can share the document right after scanning it. But somehow if the Canon IJ scan utility cannot communicate with the scanner then it indicates a problem with the scanner. In this blog, we will understand some causes why the Canon IJ Scan utility cannot communicate with the scanner. Also, we will discuss some important tips to troubleshoot this communication error between the Canon IJ scan utility tool and the Canon scanner.

Causes Why You See ‘Canon IJ Scan Utility Cannot Communicate With Scanner’ Error Message

There can be various reasons causing miscommunication between the Canon IJ scan utility tool and scanner. Read the following points to know the root causes and take suitable tips to resolve the issue:

  1. In case the power wire of the Canon scanner is detached from the power source then the Canon printer will turn off hence the miscommunication or no communication.
  2. If you are utilizing the WLAN connection then check the connection. If it is disabled then you will see the scanner won’t be able to communicate.
  3. If you have turned off the Canon scanner by mistake then make sure it is turned on for the Canon IJ scan utility tool to give commands.
  4. In case the internet connectivity is unstable or the signal strength is bad then your Canon IJ scanner and IJ scan utility tool won’t communicate hence the tasks won’t be completed.
  5. In case there is some security software that is obstructing the network connection.
  6. There might be more than one Canon scanner on the network, so if you have connected the computer to some other scanner on the network then it won’t work with your desired scanner.

Troubleshooting Tips To Resolve The ‘Canon IJ Scan Utility Cannot Communicate With Scanner’ Error Message

When you are scanning something using your Canon scanner and suddenly the printer is turned off or the power cord is detached then your scanner can’t be communicated. You will then see, ‘Canon IJ Scan utility can’t communicate with scanner’ error message on your screen. Follow the quick and easy troubleshooting tips mentioned below;

  1. First of all, tap on the Exit tab in the ScanGear dialogue box to remove the error message from the screen.
  2. Now, ensure that your Canon printer is plugged in and turned on.
  3. Then, check if your canon printer is receiving proper internet connectivity.
  4. On the main display of the Canon IJ Scan utility box, choose your Canon printer device from the product name drop-down list.
  5. Now, hit the settings tab after choosing your Canon printer.
  6. Ensure that you configure the scan settings correctly.
  7. If you can’t observe your Canon printer from the list then reinstall the printer driver software on your computer or laptop.
  8. For that firstly, eliminate the existing printer drivers and then reinstall the latest version from the Canon official website.
  9. Choose the right connection type before installing the Canon printer driver.
  10. Now, follow the on-screen instructions to complete the printer driver installation.
  11. Finally, you are all set to perform the scan operation on your device.

Canon IJ Scan Utility Now Communicating With Canon Scanner Successfully!

That’s it! It was all about making the connection with your Canon scanner better. Now, you will not face the error message, ‘Canon IJ Scan Utility Cannot Communicate With Scanner’ on your scanner. Finally, you can carry out your scanning operations smoothly and perfectly.

Location: New York, NY, USA

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